Customer Service Representative

Job Title: Customer Service Representative

About the Company: Logistics and Transportation company is looking for a Customer Service Representative To provide effective and efficient customer service to all internal and external customers.

Type: Permanent, Full-Time

Responsibilities:

· Develop an understanding of customer’s needs and take actions to ensure such needs are met;

· Ensure that customer service processes are followed; from order entry to delivery of goods;

· Determine best solutions for issues initiated by customers;

· Process customer orders promptly, including reviewing and checking orders according to established department policies and procedures;

· Manage open customer orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month’s end;

· Handle and resolve queries raised by customers, department managers and/or the finance department;

· Provide absence coverage to other members of the team.

Qualifications and Skills

· Minimum three years of related experience (3PL system or in the Freight Field)

· Results-driven and be effective in working independently

· Excellent communication skills, both written and verbal

· Ability to effectively establish rapport, present information and respond to questions from managers and customers

· Ability to apply concepts of basic accounting

· Exceptional knowledge of Microsoft Office applications; specifically, but not limited to MS Excel, Access, Outlook, PowerPoint

· Skill and ability to organize and prioritize work and meet deadlines

Please include references (if available). Candidates: Please send your electronic application with the Job Title: “Customer Service Representative” in the subject.

Tamm Recruiter Inc.